Dave Chung

Dave Chung

About Me

a pretty good word person
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I write words that help people use websites and apps.

Hi, I'm Dave. I'm a UX writer, content designer, and creator with over 15 years of experience doing what I do.

I live in the Denver area with my wife, son, and three dogs. Outside of my day job, I'm one of the most watched local YouTube Creators in Denver, and the Chief Operating Officer of My Denver Therapy, one of the largest therapy businesses in Colorado.

I've been lucky to work at some pretty cool places, including Google, Square, Rotten Tomatoes, Fox Interactive Media, The Honest Company, and Charter Communications. I'm one of a small handful of UX writers who has worked on multiple products used by over a billion people.

While almost every UX writer has contributed to individual features, I've helped teams launch and relaunch full products, including Google Play Music (now YouTube Music), Google Play Newsstand, Firebase, Spectrum Mobile, Spectrum News, My Spectrum, and Cash App Taxes.

I have written for the world's largest app store, most popular operating system, along with the United States' fastest-growing mobile provider and second-largest cable provider. I currently write for Cash App, one of the top apps in the United States.

I've worked on big products, and I've also built startups from the ground up. I'm a people-motivated person, and I've been lucky to work with a lot of really great people along the way.

At work and in life, I'm a flexible person. I've worked on media, support, commerce, operating system, finance, and account management products designed for user, developer, and enterprise audiences. I've worked on sexy products and not-so-sexy products, and I've enjoyed aspects of both because I enjoy the work itself.

I've successfully managed designers, content managers, and product teams, but I really enjoy being an individual contributor and writing stuff that's clear, concise, helpful, and maybe even a little delightful. 

Most importantly, I love what I do, and I do my best to bring that attitude to work every day.

  • Experience 15+ years
  • Where I live Denver, Colorado
  • Email address davidychung[at]gmail.com
  • Job status Employed full-time as UX writer at Square (Cash App)

What I do

Content strategy

UX writing

Content programming

Manage teams

Where I've worked

Google Logo
Rotten Tomatoes
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Charter Spectrum logo
https://davechung.com/wp-content/uploads/2021/11/Cash-App-logo-1536x864-1-180x120.png
https://davechung.com/wp-content/uploads/2017/05/Screenshot-2017-10-02-16.52.34-368x200.png

Testimonials

Fun facts

Patents filed

2

Postmates driver rating

4.94 out of 5.0

# of objects I can juggle

4

Years of Yelp Elite

12

Experience

15+ years at the intersection of content and user experience

Experience

August 2021 – Present

UX Writer

Cash App (Square)

Write in-product messaging, customer-facing emails, and UX copy for Square’s Cash App, the #1 finance app in the App Store.

December 2020 – August 2021

UX Writer

PRO Unlimited at Google

Write in-product messaging and UX content for Android, the world’s largest operating system supporting over 3 billion devices globally.

January 2017 – December 2020

Senior UX Content Designer

Charter Communications (Spectrum)

Write UX copy and user messaging for the second-largest cable operator in the United States, supporting Spectrum products that include TV, Mobile, WiFi, Enterprise, and other company-wide initiatives.

January 2018 – January 2020

Support Content Writer

Google (via Adecco)

Managed Google Play Console Help Center, supporting the world’s largest app distribution platform, and provided editorial/QA support for Google Play Academy for App Success e-learning experience.

May 2016 – December 2016

Senior Content Manager

The Honest Company

Managed team of digital content managers responsible for executing on e-commerce, marketing, and design initiatives for leading eco-friendly consumer packaged goods company founded by Jessica Alba.

July 2015 – May 2016

UX Writer

Google

Authored product UX copy, including in-product messaging, error messages, long-form documentation, and landing pages for Google Play Developer Console, Firebase, and Google Play Music Podcast Portal.

December 2012 – July 2015

Senior Content Strategist

Google

Led content strategy and authored in-product messaging, newsletters, and support documentation for Google Play, the world’s largest digital marketplace, and the Google Play Developer Console.

July 2010 – October 2012

Senior Product Manager

Tecca (a Best Buy company)

Served as lead product manager for Best Buy-backed startup covering technology and social news.

November 2009 – July 2010

Content Producer

Rotten Tomatoes/Flixster

Managed editorial production, content programming, and social media for one of the web’s top entertainment brands – reaching over 30 million monthly users.

July 2008 – November 2009

Associate

Fuse Capital

Analyzed digital media segments and evaluated businesses for investment for media and technology-focused venture capital and strategic advisory firm with $1.5 billion under management.

March 2007 – July 2008

Special Projects & Executive Assistant to Senior Vice President, Entertainment

Fox Interactive Media

Served as right hand to entertainment group, which led the development of Hulu, drove MySpace entertainment initiatives, and operated AmericanIdol.com and Rotten Tomatoes.

Education

2007

Master’s in Communication Management

University of Southern California

2007

Bachelor’s in Communication

University of Southern California

Volunteer

2017 – Present

Adopt-a-Street Volunteer

Town of Parker

Regularly clean up a section of road in Downtown Parker to help keep our community beautiful.

2017 – Present

Special Licensing Authority Member

Town of Parker, Colorado

Appointed to work on issues that include new liquor and arcade business licenses, renewals of existing licenses, monitoring compliance with regulations, and providing recommendations to Town Council.

2016 – Present

Citizen Academy Alumni Member

Parker Police Department

Volunteer with other graduates of the Parker Police Citizens Academy to design, develop, and execute community outreach programs and department policies that make our town an even better place.

2014 – 2016

Mentor & Program Lead

Spark

Apprenticeships for 7th and 8th grade students from disadvantaged communities

2014 – 2015

ESL Teacher’s Assistant

Building Skills Partnership

English as a second language tutoring for low-wage service workers

2011 – 2012

Student of the Year Judge

Regional Occupational Program

Vocational program for high school students

Portfolio

stuff I've worked on
Cash App: Savings landing page
Cash App: Savings landing page
Marketing
Cash App: Cash Card landing page
Cash App: Cash Card landing page
Marketing, UX
Cash App: Banking landing page
Cash App: Banking landing page
Marketing, UX
Cash App Taxes landing page
Cash App Taxes landing page
Marketing, UX
Cash App Taxes web authentication
Cash App Taxes web authentication
UX
Cash App Taxes emails
Cash App Taxes emails
Marketing, UX
Credit Karma Tax: Landing page
Credit Karma Tax: Landing page
Marketing, UX
Cash App Taxes: 2-step verification
Cash App Taxes: 2-step verification
UX
Cash App Taxes: Authentication
Cash App Taxes: Authentication
UX
Cash App Taxes: Landing page
Cash App Taxes: Landing page
Marketing, UX
Cash App Taxes: Estimate your refund
Cash App Taxes: Estimate your refund
UX
Cash App Borrow: New customer & upsell experiences
Cash App Borrow: New customer & upsell experiences
UX
Cash App Borrow: Payment plans
Cash App Borrow: Payment plans
UX
Android Settings
Android Settings
UX
Android Privacy Dashboard
Android Privacy Dashboard
UX
Android Camera & Microphone Controls
Android Camera & Microphone Controls
UX
Android Location Settings
Android Location Settings
UX
Android Now Playing (Music Recognition)
Android Now Playing (Music Recognition)
UX
Android Battery Settings
Android Battery Settings
UX
Google Pixel 6 Wallpapers
Google Pixel 6 Wallpapers
Marketing, UX
Spectrum WiFi Pods Installation Guide
Spectrum WiFi Pods Installation Guide
Support
Spectrum Mobile Activation (App)
Spectrum Mobile Activation (App)
UX
Spectrum Mobile Greeting Messages
Spectrum Mobile Greeting Messages
UX
Spectrum Mobile Settings
Spectrum Mobile Settings
UX
Spectrum News Authentication Messaging
Spectrum News Authentication Messaging
UX
Spectrum News Elections Coverage
Spectrum News Elections Coverage
UX
Spectrum News Marketing Email
Spectrum News Marketing Email
Editorial, Marketing
Spectrum Mobile Payments
Spectrum Mobile Payments
UX
Spectrum Mobile Watch Activation
Spectrum Mobile Watch Activation
UX
Spectrum News App Store Assets
Spectrum News App Store Assets
Marketing
Spectrum News App
Spectrum News App
UX
Spectrum Mobile Activation
Spectrum Mobile Activation
UX
Spectrum Mobile Account App
Spectrum Mobile Account App
UX
Spectrum Mobile App Store Assets
Spectrum Mobile App Store Assets
Marketing
Spectrum Self-Installation Guides
Spectrum Self-Installation Guides
Support
Spectrum Coffee Bar Signs
Spectrum Coffee Bar Signs
Editorial, Marketing
Spectrum: New Customer Onboarding
Spectrum: New Customer Onboarding
Marketing, UX
Spectrum WiFi Portal
Spectrum WiFi Portal
UX
My Spectrum
My Spectrum
Support, UX
Spectrum Enterprise
Spectrum Enterprise
UX
Spectrum In-Home WiFi User Education
Spectrum In-Home WiFi User Education
Marketing, Support
Spectrum.net Migration & Onboarding
Spectrum.net Migration & Onboarding
UX
Charter: Internal Testing Tool
Charter: Internal Testing Tool
UX
Google Help Support Videos
Google Help Support Videos
Video
Spectrum WiFi
Spectrum WiFi
Marketing
Rotten Tomatoes: Twilight Character Guide
Rotten Tomatoes: Twilight Character Guide
Editorial
Spectrum TV
Spectrum TV
UX
Google Play Help Center
Google Play Help Center
Support
Google Play Developer Policy Center
Google Play Developer Policy Center
Policy
Google Play Console (Formerly Google Play Developer Console)
Google Play Console (Formerly Google Play Developer Console)
UX
Firebase
Firebase
UX
Rotten Tomatoes: Summer Movie Preview
Rotten Tomatoes: Summer Movie Preview
Editorial
Google Play Console Help Center
Google Play Console Help Center
Support

YouTube

One of the most watched YouTubers in Denver

I'm also Dave Chung on YouTube

If you were looking for Dave Chung on YouTube, that's also me! Across YouTube and Newsbreak, my local videos about living Denver and product reviews have received over 2 million views. 

While I love making videos to show people around or provide a review of something cool, I've also created unique videos for brands for affiliate relationships, brand insertions, social campaigns, and launching new products and services, both locally and nationally.

When working with brands, I pride myself on being easy to work with, flexible, and my rates are much more affordable than most influencers because I write, film, and edit all of my content myself.

I love to create helpful, engaging videos for real people, but my videos for brands have also helped sell subscriptions, drive foot traffic, build awareness, and empowered businesses to reach new local and national audiences.  

If you're looking to partner on YouTube, I'm happy to explore how we can make something great together.

davidychung[at]gmail.com

Travel guides

Local spotlights

Product reviews

Contact

let's make something awesome

Say hi

I'm always up for hearing about exciting things that I can help with around Denver or remotely. I love working on contract projects to help teams out.

For UX writing projects, I'm not a technical writer, UX researcher, or a product designer, but I've worked with some good ones. 

If you're interested in partnering on a YouTube or influencer project, I can usually get it going very quickly.

When I'm not writing for work, I'm usually filming YouTube videos for my channel or helping my wife operate My Denver Therapy, one of the largest, most successful, woman-owned therapy businesses in Denver.

In general, I'm only open to remote and international jobs, both contract and full-time. 

Denver, Colorado
davidychung[at]gmail.com
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